The time it takes to process your order is the estimated number of business days from the date of you order, to us shipping it. In most cases, we will ship your order from our store within five (5) business days. Please note the following circumstances when this process may be delayed:
• If we need to verify your credit card information, shipment of merchandise will be delayed until verification is complete.
• If we have a question about your order and have tried to contact you via phone or e-mail to clarify (i.e. spelling, dates).
• If an item is out of stock or unavailable you will be contacted and given the option of selecting another ornament at a 10% discount, or reimburse your money for the item that is out of stock.

• If we have a question regarding the shipping address.
• During the season, merchandise does not ship on Sundays or public holidays.

Personalized items may take up to an additional 5 days to ship.