Time to Process:
The time it takes to process your order is the estimated number of business days from the date of you order, to us shipping it. In most cases, we will ship your order from our store within five (5) business days. Please note the following circumstances when this process may be delayed:
• If we need to verify your credit card information, shipment of merchandise will be delayed until verification is complete.
• If we have a question about your order and have tried to contact you via phone or e-mail to clarify (i.e. spelling, dates).
• If an item is temporarily out of stock and we are waiting for new inventory. In this situation you will be contacted and given the option of selecting another ornament or waiting for the product to arrive.
• If we have a question regarding the shipping address.
• During the season, merchandise does not ship on Sundays or public holidays.

Personalized items may take up to an additional 5 days to ship, when filling out the personalization form please double check the spelling and dates.